Support

We answer within a couple of working days.

Get in touch

Email support@dozara.app. Telling us your device, OS version and app version (Settings → About) usually saves a round trip.

Common questions

I lost my data

Your records are stored only on your device, so deleting the app or losing the phone removes them and we have no copy to restore. If the app is still installed, use Settings → Export to save a copy now.

Restoring a subscription

On a new device, open the paywall and tap Restore. That asks Apple or Google for purchases made with the same account you originally bought with — if you used a different account, the purchase lives there.

Cancelling

Subscriptions are cancelled in your App Store or Google Play account settings, not in Dozara. We have no way to cancel on your behalf. Cancelling before a free trial ends means you are not charged.

Reminders are not arriving

Check that notifications are enabled for Dozara in your system settings, and that battery optimisation is not suspending the app — on Android this is the usual cause.

Importing from Apple Health or Health Connect

Import is manual: open Body and tap Import. Dozara reads weight and steps only, and will not overwrite a weight you typed in yourself.

A dose or figure looks wrong

Every number is calculated from your entries, so start by checking the dose log. If the arithmetic still looks wrong, email us with what you entered and what you expected, and we will look at it.